PRIVACY & POLICY
Privacy Policy of eco4life Platform​
Update date：2021.2
Come into force date：2021.3
So you have purchased our eco4life Smart device hardware and are starting to use the eco4life Smart device software and all its functionalities! Any information you share with us will help us provide you with services related to eco4life Smart devices and improve them to make them even better. We explain here our ways of collecting and using information and how we protect your privacy. In this privacy policy, “personal data” means information that can use to identify an individual, either from that information alone or from that information and other information we have access to about that individual. We collect both personal and non-personal data to enable and facilitate the best user experience possible.
What information is collected, and how do we use it?
To provide our services to you, we will ask you to provide the necessary personal data required to provide those services. If you do not provide your personal data, we may not provide you with our products or services.
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eco4life Account Information
Personal data collected while creating an eco4life account may include PII information like your email address or mobile phone number. This information helps to activate, manage and get service of eco4life. Your nickname, profile picture, country, and time zone will be connected to your account so that you can visit our product and service conveniently. -
User Device Information
Your device model, operation system, unique device identifier, IP address, eco4life software version number, access type, and model, etc., will be collected for you can receive PUSH. And those are essential basic information which we have to collect from you. -
Device Information
All the smart device information will be collected so that you can control them via APP remotely. -
Picture/video
The picture or video acquired by your camera will be collected, and they are used to afford mobile monitoring and alarm service to you. -
Feedback
We are always here to receive your feedback or suggestion so that your problems or device failure will be solved at the first time. -
Infrared Information
Your infrared remote control information will be collected, and it will enable you to control another infrared equipment by App. -
User scenario
While you use functions like scenario, automation, and so on, we will collect your setting information to affording intelligent scenario service to you. -
Body Fat Data
When you use a smart body fat calculator, your body data like height, weight, fat, BMI, and muscle will be collected.
How the Personal Data is used
You can use what we collected to control the smart devices you have purchased from us.
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To provide you with our products and services, process your orders, perform contractual obligations between you and us, ensure the functions and safety of our products, verify your identity, and prevent and trace fraudulent or inappropriate usage.
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To develop our products and services, together with general and statistical information.
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To communicate with you, including providing you with notifications on products and services that are updated or launched.
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To provide marketing and promotional materials to you on our products and services (please note that you may unsubscribe anytime).
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To personalized product design and provide you with services tailored for you, such as recommending and displaying information and advertisements regarding products suited to you, and inviting you to participate in surveys relating to your use of eco4life Smart device.
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To conduct investigations regarding our products and services.
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If you participate in our lottery, contest, or other promotions, we may use your personal data to manage such activities.
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To provide maintenance services, monitor software licenses, improve our products, or analyze our operations' efficiency.
Who do we share your information with?
Unless we tell you in this privacy policy, we will keep your personal information confidential. Disclosure may include the scenarios listed in this section below. In each case described in this section, you can be assured that eco4life will only share your personal data in accordance with your consent. You should know that when eco4life shares your personal data with a third party under any circumstance described in this section, eco4life will ensure that the third party is subject to practices and obligations to comply with the relevant data protection and privacy laws your country. eco4life will contractually ensure compliance by any foreign Third Party Service Providers with the privacy standards that apply in your home jurisdiction.
Disclosure to eco4life group companies and Third-Party Service Providers
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To conduct business operations smoothly, the eco4life entity which collects your personal data may disclose your personal data from time to time to other eco4life group companies (in communications, social media, technology, or cloud business) or our third-party service providers who are our mailing houses, delivery service providers, telecommunications companies, data centers, data storage facilities, and customer service providers, agents, related corporations, and/or other third parties (together “Third Party Service Providers”). Such Third-Party Service Providers would be processing your personal data on eco4life’s behalf or for one or more of the purposes listed above.
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Eco4life will only share personal data to improve our products or services and not be shared for marketing purposes.
Disclosure to Others
eco4life may disclose your personal data without further consent if required or permitted by law in the following cases:
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cases in which the disclosure is required or authorized based on the applicable laws and/or regulations;
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cases in which the disclosure is necessary to respond to an emergency that threatens the life, health, or safety of the individual or another individual;
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cases in which the disclosure is necessary for the prevention of crime or legal proceedings;
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cases in which the purpose of such disclosure is clearly in the individual’s interests, and if consent cannot be obtained in a timely way;
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cases in which the disclosure is necessary for any investigation or proceedings;
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cases in which the disclosure is to any officer of a prescribed law enforcement agency upon production of written authorization signed by the head or director of that law enforcement agency, or a person of a similar rank, certifying that the personal data is necessary for the functions or duties of the officer; and/or
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cases in which the disclosure is to a public agency and such disclosure is necessary for the public interest.
Other Information
We use statistical data that does not specifically identify you (non-personal data) to help our operations and improve our products and services and provide a better user experience for you. Here are some of the non-personal data we may collect and how we use them:
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When you create an eco4life Account, download our software, register on our e-commerce website, participate in online surveys or interact with us in other ways, we may collect your language preferences, postal code, area code number, and time zone in which you use our products and services, and your profession.
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When you opt-in to participate in our User Experience Improvement Program, we may gather statistics relating to your use of our product's functions on an anonymous basis. This may include information relating to your use of our official website, products, and services. If there is an abnormal shutdown or breakdown, we may collect information relating to your mobile device to diagnose the problem.
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When you use our services or functions based on location information, e.g., carry out a location search, take advantage of advertising, use weather functions, access information based on maps, etc., we may collect your geographical information.
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When you use our website, online services, interactive applications, email messages, and advertising, we may use cookies and other technical elements (e.g., pixel labels) to collect and store non-personal data. These enable us to provide you with a better experience and improve our overall service quality, e.g., saving your preferred language settings, sending emails in a readable format, determining whether the emails have been opened or not, etc.
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When you use the Internet browser in using our products and services, we may collect log information, e.g., IP address, browser type, language, reference source, operating system, date and time marking, and click rate data. When you first use and activate your eco4life Smart device, the device’s unique identification code and approximate geographical information may be collected.
Delete Information
As you like，, you can delete all the following information via “Profile - Personal center — Terminate the account.”
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eco4life Account Information
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User Device Information
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Device Information
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Picture/video
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Feedback
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Infrared Information
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User scenario
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Body Fat Data
If your APP version is before 3.2, you can contact us via cs@sonicgracehome.com for help.
Transfer Your Information
If you need to transfer information to your account, please contact us via cs@sonicgracehome.com.
Your option
You have confirmed that you have read, understand, and receive all the content of this privacy policy before you agree or in other ways to use the services from eco4life. Once you use this service, you agree to all the provisions of this personal information policy. If you disagree with this personal information policy, you shall not use the service provided by us.
Information Safety Safeguards
Various preventive measures will be taken to protect your personal information from loss, theft, and misuse, as well as unauthorized access, disclosure, alteration, or destruction. To ensure the security of your personal information, our company has strict information security regulations and procedures. It has a dedicated information team to implement the above measures within the company strictly. Your information is stored on the servers. For security and backup purposes, we may store your information and data on other affiliated companies' servers.
Information retention period
We will retain your information for the period necessary to achieve the purposes set out in this personal information protection policy unless required or permitted by law to do so for a longer period.
Complaints and feedback
If you have any questions or concerns about our personal information policy or data processing, just let us know at cs@sonicgracehome.com.
Policy update
We may revise and update this policy at any time and issue a notice on the website 30 days in advance. If you continue to use the related services of the eco4life platform on the date when the amendment update officially takes effect, you will be deemed to agree to our revision update.
Legal application and jurisdiction
This policy is formulated according to the USA's laws and shall be governed by the USA's laws.
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